Boiler plan went into administration in June 22 and Boiler Plan UK Ltd is no longer trading.
Boiler Plan customers with a boiler issue should phone their manufacturer and an alternative solution should be arranged for annual boiler servicing.
If customers are having a boiler issue during this cold weather, there is a high chance that it is a frozen condensate pipe and help to solve that can be found by clicking this link
If you wish to purchase a new boiler, most of the Boiler Plan team was absorbed by Gas Call Services Ltd who would be happy to get you a quote for a replacement boiler.